Quick Guide for RBdigital audiobooks & ebooks
OneClickdigital will become RBdigital on June 27th. Beginning June 26th at 5 p.m. (PST) the migration will begin and the app and website will not be available for approximately 14 hours.
RBdigital App & Website Refresh Frequently Asked Questions
Q: What are the key features/benefits of the new app and website refresh?
For the first time in the industry, audiobooks, magazines and eBooks will be available in one easy-to-use app. Other key features include the following:
· A significantly improved user experience
· App-based patron notifications to help with tech support and engagement
· Faster, easier search
· Exclusive content
While most of the improvements are to the app, there is also a minor change to the look of the website where you access audiobooks and eBooks. (After launch, using the website to access magazines will still use the RBdigital Gateway to access that content. There are no major changes to the RBdigital Gateway at this time.)
Q: When will it be available and what downtime will we experience?
We will migrate the app and website at approximately 8 p.m. ET on June 26. We expect the migration to take around 14 hours, so you will see the new app and website on the morning of June 27.
Unfortunately, we expect users to experience downtime during the 14-hour migration period. You will see an outage message during the migration if they access content on the web directly or via the OneClickdigital app. We are also working to dramatically reduce downtime for future releases.
Q: What will happen to the OneClickdigital app installed on my patrons’ devices?
The OneClickdigital app will be updated to the new RBdigital app. This update can happen (1) automatically, if patrons have selected to have their apps update that way, or (2) manually, if triggered by patrons.
When you update the app, you can log in with the same credentials used for the OneClickdigital app. The new RBdigital app will have all your previous checkouts along with stored wishlists, holds, and history, but those checkouts will need to be downloaded again.
Before the new app is available on June 27, an alert that a new app is coming will be shown on the OneClickdigital website. You will see this alert when searching and downloading content in the app. If you do not update to the new RBdigital app, the OneClickdigital app will still continue to work, and you will be notified at a future date (how far out still to be determined) when it will no longer be available (at which time you must update your apps).
Q: What will happen to the Zinio for Libraries app installed on my patrons’ devices? Starting around July 10, you will receive a notification within the current Zinio for Libraries app alerting the availability of the new RBdigital app and giving the option to download it. The message will also show a counter counting down the timeframe for when the app will no longer function (currently planned for Sept. 8).
Message Text: “Zinio for Libraries has merged with RBdigital. In <X> weeks you will only be able to access your magazine collection on RBdigital. Please download the new RBdigital app now by clicking here. Note: Your username and password will remain the same.“
At the bottom of the message are the following buttons: “Update to New App,” “Remind Me Later” and “Don’t Ask Me Again.”
When you install the RBdigital app, you can log in with the same credentials used for the Zinio for Libraries app. At the end of the countdown (currently planned for Sept. 8), the Zinio for Libraries app will be locked and you will see a message to download the new app, but you cannot access the new app until you download and install it.
Message Text: “Zinio for Libraries has merged with RBdigital. To access your magazine collection, please download the new RBdigital app now by clicking here. Note: Your username and password will remain the same.”
The Zinio for Libraries app will remain on the device until you delete it. When the Zinio for Libraries app is deleted, all downloaded magazines will be removed from their device, freeing up memory. The new RBdigital app will have all previous checkouts available, but those checkouts will need to be downloaded again, as needed.
Q: Will the look of the website my patrons access change?
The site where you access audiobooks and eBooks has an improved look and uses the RBdigital logo. The look of the other sites do not have any significant changes.