We’ve expanded online services, but we know we’re not reaching all our communities online. That’s why we started an optional service for library members through an appointment-based pickup service that provides safe access to library materials, such as books and DVDs.
AC Library is now offering no contact pickup of library materials at the following libraries: Castro Valley (510-667-7900), Fremont Main (510-745-1459), and San Lorenzo (510-284-0640). Hours for no contact pickup are Wednesday through Saturday, 1 pm – 5 pm.
As a reminder, stay home if you are sick or have COVID-19 symptoms. Please note that this is an optional service and your current hold(s) will continue to be held for you until at least 2 weeks after we resume full service.
Browse frequently asked questions for more information. If you need further assistance, library staff are here to help. Ask Us for more information.
You can place items on hold online, by phone, or in-person by filling out a hold request form onsite. Hold request forms will be available on the No Contact Pickup table.
When your hold is available, you’ll receive an email notification with a link to set up an appointment for pick up.
For in-person requests, complete the hold request form onsite, and call the number of the library. You’ll find the number of the library on outdoor signage. Then wait in your car until staff fulfills your request. Please note that in-person requests will be handled in between appointments.
When you arrive at the library during your appointed pickup time, call the number of the library. You’ll find the number of the library on outdoor signage.
The pickup process will include no physical contact between staff and library members. Wait in your car until your items are placed on the No Contact Pickup table and staff have returned inside the building.
Staff will check out your items and bring them out in a paper bag with your hold slip attached. Your bag will be placed on the No Contact Pickup table, located outside the library’s entrance. Outdoor signage will guide you to the No Contact Pickup table.
For your safety and the safety of our staff, wear a face covering and stand at least 6 feet from staff and other library members. Staff will also be wearing face coverings when they place your items on the pickup table.
Pick up your bag and enjoy!
No, this is an optional service and your current hold(s) will continue to be held for you until at least 2 weeks after we resume full service.
The following steps are being taken to ensure everyone’s safety:
You’ll receive an email or phone notification, based on the preference selected in your account.
Hold on to your library materials. Book drops remain closed and no items are due at this time. There are no fines on overdue materials and library due dates on all checked out items are extended to at least two weeks after we resume full service.
We can transfer existing holds to one of the three libraries offering no contact pickup service. However, please note that this process may take longer than usual. Please submit your request here.
New requests for items from other libraries will be processed only once they begin offering service again.
Yes, you need an Alameda County Library card to borrow physical library materials. To borrow digital resources, sign up for an eCard on our website.
Physical library materials such as books and DVDs.
Staff will override checkout limits.
Yes, please contact our libraries offering no contact pickup service (Castro Valley, Fremont Main, San Lorenzo) or contact Ask Us for assistance.
AC Library will evaluate the response of our communities and potentially add more libraries to meet demand, as safety and staffing permit.
The locations were chosen based on several criteria, including: