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Alameda County Library

Learn about our phased approach to reopening that supports the health and safety of our communities and staff. While our buildings remain closed, we are offering No Contact Pickup by appointment, Virtual Programs, Kind, Connected Conversations, Lawyers in the Library , and more.

No Contact Pickup: Home

AC Library is now offering No Contact Pickup Service. Now at more Libraries! By appointment at Albany,  Castro Valley, Centerville, Dublin, Fremont Main, Newark, San Lorenzo, and Union City Libraries.

No Contact Pickup

We’ve expanded online services, but we know we’re not reaching all our communities online. That’s why we started an appointment-based pickup service that provides safe access to library materials, such as books and DVDs. 

AC Library is now offering no contact pickup of library materials by appointment at the following libraries: Albany Library (510-526-3720), Castro Valley (510-667-7900), Centerville (510-795-2629), Dublin Library (925-803-7252), Fremont Main (510-745-1459), Newark (510-284-0675), San Lorenzo (510-284-0640), and Union City (510-745-1464). Visit our locations page for each library's appointment-based pickup service hours. 

As a reminder, please stay home if you are sick or have COVID-19 symptoms. 

Browse frequently asked questions for more information. If you need further assistance, library staff are here to help. Ask Us for more information.

How No Contact Pickup Works in 5 Easy Steps

Step 1: Place your items on hold

You can place items on hold online, by phone, or in-person by filling out a hold request form at the library. Hold request forms will be available on the No Contact Pickup table. 

For in-person requests, complete the hold request form, and then call the library. You’ll find the number of the library on outdoor signage. In-person requests will be handled in-between appointments.   

Step 2: Wait for an email notification that your holds are available

When your holds are available, you’ll receive an email notification with a link to set up an appointment for pickup.

Step 3: Schedule your appointment

Follow the link in your email notification by clicking the name of your local library, or call after 9am on days we offer appointments to schedule a pickup time.

Step 4: Visit the library during your appointment time

Wait until your items are placed on the No Contact Pickup table and we have returned inside the building. 

We will check out your items and place them on the No Contact Pickup table in a paper bag with your hold slip attached. The No Contact Pickup table will be clearly marked. 

For your safety and ours, wear a face covering and stand at least 6 feet from staff and other library members at all times. We will do the same.

Step 5: Take your items  

Enjoy! We'll see you again soon.

During your visit, you may also return items in a bin next to the No Contact Pickup table. These will be cleared from your account after first sitting for at least 96 hours.

Frequently Asked Questions

What are you doing to protect the safety of library members and staff?

The following steps are being taken to ensure everyone’s safety:

  • Staff is wearing face coverings, frequently washing hands, disinfecting surfaces, and practicing social distancing.
  • The No Contact Pickup table will be disinfected multiple times a day.  
  • When we receive materials, they are sitting for 96 hours before being handled.
  • We are limiting the number of staff who handle the items you have requested.
  • Disinfecting books with bleach and other cleaning products is not recommended. If you have concerns about handling items from the Library, you can simply leave them in their bags for 96 hours.

How will I know my hold items are ready to schedule a pickup?

You’ll receive an email or phone notification, based on the preference selected in your account.

How do I return materials?

We are now accepting returns during a reduced schedule. Please see our FAQ for details.

Even though we are now accepting returns, you may continue to hold on to your library materials. No items are due at this time. There are no fines on overdue materials and library due dates on all checked out items will be extended to at least two weeks after we resume full service.

Do I need a library card?

Yes, you need an Alameda County Library card to borrow physical library materials. To borrow digital resources, sign up for an eCard on our website.   

What materials are available for pickup?

Physical library materials such as books and DVDs.

What if I’m over the checkout limit?

Staff will override checkout limits.

Can I place a hold via telephone?

Yes, please contact our libraries offering no contact pickup service directly or contact Ask Us for assistance.