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PINs Protect Your Library Account

by Alicia Reyes on 2019-03-11T13:44:00-07:00 | Comments

A Personal Identification Number (PIN) will be required when using your Alameda County Library card online beginning March 25, 2019. You will need to enter your PIN to access your library account online or to use any online AC Library resources.

When logging into My Account on or after March 25, 2019, you will be prompted to set-up a four-digit PIN. Follow these steps for setting up your PIN.  

The Library recommends that you avoid including any of these items in your PIN.     

  • Significant dates such as your birth year or your spouse’s birthday  
  • Simple number sequences like 1234 or 0000 (including repetition 1122 or 2233)
  • Any part of your social security number
  • Any part of your address or phone number

Using a PIN along with your library card number adds an extra layer of security to your account. If you lose your library card or someone obtains your library card number, a PIN helps prevent unauthorized online use of your library account.

For questions about your PIN, please contact your local AC Library or contact us through Ask Us.   

Frequently Asked Questions:

When will Alameda County Library Implement PINs?

Beginning on March 25, 2019, use of your Alameda County Library card will require a Personal Identification Number (PIN). You will need to enter your PIN to access your library account online or to use any online AC Library resources. Follow these steps for setting up your PIN.  

Do I need to use my PIN to check out print materials? 

No, your PIN will not be required for in-person checkouts or other in-person library member services.

Why is Alameda County Library implementing PINs?

Using a PIN along with your library card number adds an extra layer of security to your account. If you lose your library card or someone obtains your library card number, a PIN helps prevent unauthorized online use of your library account.

How do I get a PIN?    

When using your library account online on or after March 25, 2019, you will be prompted to set-up a four-digit PIN. Follow these steps for setting up your PIN.  

What if I forget my PIN?

You can reset your PIN online anytime using My Account or you can ask library staff for assistance to reset your PIN. View instructions on how to reset your PIN. 


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