Skip to main content
Alameda County Library

In keeping with State/County guidelines around social distancing, Alameda County Library is closing all 10 locations to public access effective 5pm Sunday, March 15. We hope to reopen for regular operating hours on Wednesday, April 8. Please stay tuned for new information as conditions change. Read more

Library News

eLibrary Spotlight: Hold Redelivery is Here!

by Stacy Tomaszewski on 2020-03-03T13:06:00-08:00 in eBooks & eAudiobooks | Comments

Did you Know? Hold Redelivery

Too much to read in too little time?

With OverDrive's new Hold Redelivery function you can choose "Deliver Later" on your next available hold!

What is hold redelivery?

Today, OverDrive introduced a new option for available holds in OverDrive/Libby: hold redelivery (or the “Deliver later” option). This feature gives users more control over their holds, so they can borrow and read titles when it’s most convenient for them.

Please note: To support this feature, the automatic hold checkout setting will be removed from OverDrive. Any current holds will be updated to remove that setting, meaning users will need to manually borrow them when they’re available.

How does hold redelivery work?

  • When a hold becomes available, a user will receive a notification and have 3 days to pick up the hold.
  • The user can then borrow the hold, have it delivered later, or cancel it.
  • When a user chooses to have a hold delivered later, they pick the earliest possible date to receive the title, keep their place in line, and pass the copy to the next person in line.
  • After the “deliver later” date, the user will receive the next available copy.
  • If a user takes no action during the hold pickup window, the “deliver after seven days” option will be automatically applied as a one-time courtesy.
  • If the user takes no action a second time, their hold will be canceled.

Check out this quick video - it will answer a lot of your questions!

What are some benefits of hold redelivery?

  • Users can borrow and read titles when it’s convenient for them.
  • Waitlists will move more efficiently as users pass books to the next person in line.
  • The next user in line will be delighted when the user ahead says, “not now.”

How else can users manage their holds?

Users can still use the “suspend hold” feature before holds are ready to borrow. Hold suspension lets the user continue moving up on the waitlist without the hold becoming available to borrow. This means users can now manage their holds before and after they become available, giving even more flexibility and control.

Got questions? We've got answers!

Feel free to contact us. We'll happily answer any questions you have. You can also check out our help section in the eLibrary sidebar. Look there for tutorials, helpful tips, news, and more.

We'd love to hear from you!

Let us know what you think of this and other eResources. You can send comments to our eResources email form.

 


 Add a Comment

0 Comments.

  Subscribe



Enter your e-mail address to receive notifications of new posts by e-mail.


  Archive



  Return to Blog
This post is closed for further discussion.

title
Loading...