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Alameda County Library

Learn about our phased approach to reopening that supports the health and safety of our communities and staff. While our buildings remain closed, we are offering No Contact Pickup by appointment, Virtual Programs, Kind, Connected Conversations, Lawyers in the Library , and more.

Recovery Road Map : Home

AC Library Recovery Road Map

ALAMEDA COUNTY LIBRARY RESPONDS TO COVID-19

Since March 17, 2020, AC Library has been redesigning programs and services in response to COVID-19, and in accordance with Alameda County Health Officer Orders. While our buildings are closed, we continue to support families and communities with the following programs and services.

  • No Contact Pickup is offered by appointment at eight libraries to allow members safe access to library materials such as books and DVDs.
  • Virtual Programs offer fun virtual activities to learn together and stay connected during this time of physical distancing.
  • Live Chat connects members with librarians for reference questions, research help, assistance with online resources, and more.
  • Book Match provides members with personalized reading recommendations.
  • Autumn Food Distribution at San Lorenzo Library provides kids, teens, adults, and caregivers with free healthy grab & go meals and bags of groceries.
  • Kind, Connected Conversations are friendly 1-on-1 conversations you can schedule with library staff, now offered in Spanish and Pen Pal Letters.
  • Lawyers in the Library is a free information and referral program staffed by volunteer lawyers. In a one-on-one appointment by phone, lawyers can answer questions on most legal topics. 
  • Online Resources, including eBooks and more can be accessed with your library card.
  • eCards give Alameda County residents instant access to all online resources.

REOPENING PLAN

In anticipation of easing restrictions, the library has developed a phased approach to reopening that supports the health and safety of our communities and staff. Our phased reopening plan will be guided by Alameda County Health Officer Orders.

Phase 1: Online Services & Action Teams

Phase 1

(March 17th  – May 19th)
Aligned with: Alameda County 3/17 Order, CA Resilience Roadmap Stage 1 

To serve families and communities sheltering-in-place due to COVID-19, Alameda County Library adjusts operations and redesigns the following services and programs:

  • Expands eBook collection and online resources
  • Offers an online chat service
  • Continues to provide customer service support through email and by phone
  • Launches the Stay, Safe, Kind & Connected campaign to highlight its digital collections and robust eLibrary of more than 100 online resources
  • Staff  work  on  Action  Teams,  including  inventory, archiving history & collections, developing online content and programs, making 3D printed mask extenders in our Archimedes MakerSpace, and more.
  • Staff serve as County Disaster Service Workers
     
Reopening Phase 1

Phase 3: Expand Services

Phase 3
(July 13th – TBD)
Aligned with: Alameda County 6/19 Order, CA Resilience Roadmap Stage 2

Alameda County Library has just started to implement Phase 3 and will continue with this plan in accordance with Alameda County Health Officer Orders.

  • Expands virtual programming with increased staff support at more library sites
  • Launches pilot of in-person technology use and workforce recovery support
  • Resumes 1-on-1 Education and Literacy Services and reference service by appointment
  • Limited Mobile Library Services resume
  • Opens library book drops
  • Staff continue to serve as County Disaster Service Workers

Phase 5: Full Service Resumes

Phase 5

(DATES: LIFTING OF PUBLIC HEALTH GUIDELINES)

Aligned with: Alameda County Order Lifting, CA Resilience Roadmap Stage 4

In anticipation of easing restrictions, Alameda County Library has developed the following plan for Phase 5 in accordance with Alameda County Health Officer Orders.

  • 100% occupancy and hours
  • Phase out No Contact Pickup
  • Provide broader in-person programming and public room use
  • Remove time-restrictions on use of library spaces
  • End County Disaster Service Worker assignments
     

Phase 2: Staff Re-Enter Facilities

Phase 2
(May 20th – July 12th) 
Aligned with: Alameda County 5/18 Order, CA Resilience Roadmap Stage 2

To serve families and communities sheltering-in-place due to COVID-19, Alameda County Library adjusts operations and redesigns the following services and programs:

  • Expands online chat service and online content
  • Launches No Contact Pickup by appointment, expands to 8 library sites
  • Offers Summer Reading and Summer Meals in response to the realities of COVID-19
  • Provides library services at partner sites in essential facilities such as the Alameda County Juvenile Justice Center and the REACH Ashland Youth Center
  • Staff continue to serve as County Disaster Service Workers

Reopening Phase 2

Phase 4: Public Re-Enter Facilities

Phase 4

(TBD – 2021)
Aligned with: Alameda County Order Opening Indoor Museums, CA Resilience Roadmap Stage 3

In anticipation of easing restrictions, Alameda County Library has developed the following plan for Phase 4 in accordance with Alameda County Health Officer Orders.

  • Opens library spaces with limits on time, activities, and occupancy to support physical distancing
  • Offer small-scale in-person programs, but no public booking of meeting rooms
  • Return of in-person volunteers in some capacity
  • Staff continue to serve as County Disaster Service Workers